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Most people who arrive here are holding a tracking update from a Chinese courier or China Post and want to know where their parcel actually is. The status lines below are the common ones, with what each means for your delivery. Anything else, paste it into the box.
Chinese shipping and tracking updates
Status lines from Chinese couriers and China Post, with what each one actually means for your parcel.
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邮件离开【广州市国际互换局】，正在发往下一站
The item has left the Guangzhou International Exchange Bureau and is on its way to the next stop
Your parcel has cleared China's international exchange office in Guangzhou and is moving toward its outbound flight. This is a normal export step, not a delay.
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目的国清关完成
Customs clearance in the destination country is complete
Customs has released the parcel. It now passes to the domestic postal or courier network for delivery.
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深圳市.已收寄.深圳市.客户交接,下一站[机场]
Shenzhen — item accepted; Shenzhen — handed over by the customer; next stop: airport
The parcel has been accepted for posting in Shenzhen and is heading to the airport for its outbound flight.
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邮件离开处理中心【上海市】
The item has left the Shanghai processing centre
The parcel has moved on from the Shanghai sorting facility. The bracketed city is where it just was, not its destination.
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已到达目的国 拆板中
Arrived in the destination country, being unloaded from the air pallet
The flight has landed and ground staff are breaking down the cargo pallet. Customs comes next.
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货物已落地
The shipment has landed
The aircraft carrying your parcel has touched down in the destination country.
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深圳市.已收寄.深圳市.客户交接 下一站 机场
Shenzhen — item accepted; Shenzhen — handed over by the customer; next stop: airport
The same scan as above, without punctuation. Nothing is wrong with your parcel.
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邮件离开，正在发往下一站
The item has left and is on its way to the next stop
A generic transit scan. The parcel is moving between facilities.
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快件到达【美国】海关【航班已到，拆板中， 快件到达处理中心】，等待清关 航班已到，拆板中, 快件到达处理中心
The package has reached US customs (flight arrived, pallet being unloaded, package arrived at the processing centre) and is awaiting clearance
The parcel is in the United States waiting on customs. This step can sit unchanged for a few days and usually resolves without action.
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尾程服务商已提取
The last-mile carrier has collected the item
A local delivery company has picked the parcel up for the final leg. Tracking often switches to that carrier's own system from here.
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尾 程 服务 商 已 提取
The last-mile carrier has collected the item
Same status as 尾程服务商已提取 — the spacing is an artefact of how the tracking page renders. A local courier now has the parcel for final delivery.
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邮件已完成分拣，准备发出【上海市】
The item has been sorted and is ready to leave Shanghai
Sorting in Shanghai is finished and the parcel is waiting to be despatched. Shanghai is where it currently sits — it is not being sent to Shanghai.
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邮件离开【厦门营业部】，正在发往【厦门国际处理中心】
The item has left the Xiamen business office and is on its way to the Xiamen international processing centre
The parcel is moving from a local branch to the international facility that handles export.
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航班已到达,清关拆板中
The flight has arrived; customs clearance and pallet unloading are under way
Your parcel is on the ground in the destination country. It is being separated from the bulk air shipment and presented to customs.
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快件到达处理中心
The package arrives at the processing center
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您的物品已离开华东仓
Your items have left the East China warehouse
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您的物品已到达华东仓
Your items have arrived at the East China warehouse
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货物离开操作中心
The goods leave the operations center
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快件离开处理中心
The package leaves the processing center
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包裹交接给本地物流商处理
Parcels are handed over to local logistics providers for processing
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离开操作中心发往机场
Leave the operations center and head to the airport
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等待安排航班中
Waiting to arrange flights
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快件出库，发往航空公司-深圳
Express shipments are shipped to the airline - Shenzhen
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到达分拣中心操作中转
Arrive at the sorting center for operational transfer
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货物已交末端配送服务商
The goods have been handed over to the last-mile delivery service provider
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快件已交当地承运商
The express shipment has been delivered to the local carrier
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快件到达始发地海关【上海市】等待清关
The shipment arrives at the origin customs [Shanghai] to wait for clearance
Got a different status line? Paste it into the translator.
Frequently asked questions
What does 您的物品已到达华东仓 mean?
It means “your item has arrived at the East China warehouse.” 华东 is the eastern region of China, so your parcel has reached a regional warehouse there and has not left China yet. The usual next update is 您的物品已离开华东仓: “your item has left the East China warehouse.”
What does 货物离开操作中心 mean?
It means “the goods have left the operations centre.” It is a routine transit scan: your parcel has moved on from a sorting hub towards its next stop. The line does not say where that next stop is; the following update usually does.
What does 尾程服务商已提取 mean?
It means “the last-mile carrier has collected the item.” Your parcel is now with a delivery company in your own country, which will make the final delivery, and updates often continue on that company’s own tracking. It sometimes appears with spaces, as 尾 程 服务 商 已 提取; the meaning is the same.
What does 目的国清关完成 mean?
It means “customs clearance in the destination country is complete.” Customs in your country has released the parcel, and it moves on to the local delivery company next.
What does 等待安排航班中 mean?
It means “waiting for a flight to be arranged.” Your parcel is ready to leave China and is waiting for space on a flight, which is why tracking can go quiet at this stage.
What does 已到达目的国 拆板中 mean?
It means “arrived in the destination country, being unloaded from the pallet.” The flight carrying your parcel has landed and the air-freight pallets are being broken down before customs.
Why is my parcel tracking in Chinese?
Because the parcel is being scanned by Chinese carriers and logistics companies, whose systems record each event in Chinese. Once it reaches your country and passes to a local delivery company, the updates usually switch to your language.
How do I translate a Chinese tracking update into English?
Paste the whole line into the translator at the top of this page with Chinese (Simplified) to English selected. Keep the place names in brackets, such as 【上海市】 (Shanghai): they tell you where the scan happened.
Essential Chinese phrases
20 everyday phrases to get you started, with pronunciation.
| English | Chinese | Pronunciation |
|---|---|---|
| Hello | 你好 | Nǐ hǎo |
| Good morning | 早上好 | Zǎoshang hǎo |
| Good evening | 晚上好 | Wǎnshàng hǎo |
| Goodbye | 再见 | Zàijiàn |
| Please | 拜托 | Bàituō |
| Thank you | 谢谢你 | Xièxiè nǐ |
| You're welcome | 不客气 | Bù kèqì |
| Excuse me | 打扰一下 | Dǎrǎo yīxià |
| Yes | 是的 | Shì de |
| No | 不 | Bù |
| I'm sorry | 对不起 | Duì bù qǐ |
| How are you? | 你好吗？ | Nǐ hǎo ma? |
| My name is... | 我叫...... | Wǒ jiào ...... |
| Do you speak English? | 你会说英语吗？ | Nǐ huì shuō Yīngyǔ ma? |
| I don't understand | 我不明白 | Wǒ bù míngbái |
| How much does this cost? | 这需要多少钱？ | Zhè xūyào duōshǎo qián? |
| Where is the toilet? | 厕所在哪里？ | Cèsuǒ zài nǎlǐ? |
| Can you help me? | 你能帮帮我吗？ | Nǐ néng bāng bāng wǒ ma? |
| I love you | 我爱你 | Wǒ ài nǐ |
| Happy birthday | 生日快乐 | Shēngrì kuàilè |
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